Frequently Asked Questions
When will I receive my order?
In about 6-10 business days. All orders are designed and printed within 5-7 business days. We ship via USPS Priority Mail, which takes 1-3 business days (6-10 for international orders) depending on your distance from Denver.
I live in Denver, can I pick up my order instead of shipping?
Of course! Just shoot Nell an email at email@example.com and you can set up a time. We'll also refund any shipping costs.
Can I place a totally custom order?
Coming soon! We are working on designing a product where we design for you, from your vision. Stay tuned.
Will I get to see a preview of my order?
Not yet. We are currently working to make that a part of your shopping experience. Until then, you will not be able to see a proof of your personalized product.
Can I order two gifts to be shipped to multiple places in one order?
As of today, we are unable to ship to more than one address within one order. Please place a new order for each address.
Can I sell your product in my store?
Yes! Please see our Wholesale Page for more details.
Can I suggest a product line / style idea?
Yes please! Please write us, Facebook us, tweet at us, tag us on Instagram, or send a mail pigeon to share your ideas.
What kinds of foundations or organization do you donate to? Can I submit mine?
We donate 10% of our profits to organizations that support the treatment and research of pediatric cancers. This can include hospitals, research institutions and small organizations. Our only requirement is that the organization be registered as a non profit.
Wait...you're based in Colorado & Minnesota? How does that work?
A lot of phone calls, Facetime and Google hangouts. Maggie lives in Minneapolis and Nell lives in Denver, despite the constant nagging from Maggie for Nell to move home to Minnesota.
Have a question we haven’t answered? Please give us a shout!